Do you have any questions concerning our Bedollz and Bedollz Real Sex Dolls? Do not concern. Here follows a list of questions and answers.

If you question is not on the list, we will be more than happy to answer to your question. Just contact us by e-mail.

FAQ ABOUT DOLLS

What is the difference between silicone and TPE?

Sex Dolls body is made by using Silicone and TPE. They are both high quality materials to create a sex toy. Silicone is known to be a more durable material and TPE focuses on adding a more realistic approach.  Below you can find the main effects of each material.

Silicone 

• It is a bit harder than TPE but more durable.
• It is more expensive.
• It is easier to clean.
• Safe for human contact.

TPE 

• TPE is softer to the touch.
• Has more realistic effect of body parts (breasts, ass, etc).
• The material is more elastic which allows the doll to be have more flexible joints.
• It is less expensive.
• It is safe for human contact.
• Less durable than Silicone – more attention is required to clean and take care of it properly.

What is the difference between the removable vagina and the built-in/fixed vagina?

A built-in or fixed vagina is place on the Bedollz Real Sex Doll is attached to the doll and cannot be removed to offer the feel of a real woman. A removable vagina is like a sleeve or a fleshlight-esque tube that the user can add to the doll or remove it. This tube is held in place by the doll’s labia.

If your question is which vagina is better, opinions tend to differ. Most of our clients have reported to us that they prefer built-in vaginas because they offer a more real-life experience, while others believe that removable vaginas are easier to handle and clean, as well as be replaced based on the client’s needs. If your intention of buying a Bedollz Real Sex Doll is to have the most realistic experience, you should want the built-in vagina, but if you need something that is easy to remove and clean after use your doll, than the removable vagina is best for you.

How long will a sex doll last?

Depending on how often you use and take care of your Bedollz Real Sex Doll, the doll can last anywhere from 2 years to 10 years. If you use your doll frequently or mishandle it, damages may apply to it. Preservation of your doll to maintain its durability is the key. In case damages occur, you can contact us for advices to help you repair it yourself.

With each doll, we offer a complementary cleaning kit, to help you take care of your doll. If you report to us possible doll damages, we are more than happy to offer you a free repair kit. Accordingly, don’t hesitate to ask us for tips to help you maintain you doll at its finest condition.

How do you clean a sex doll?

Owning a sex doll means you have to take care of it and preserve it in clean condition so that you will be able to remain healthy and keep using it for a long time. Cleaning a sex doll after use is a quick process that can be completed really easy.

• Water and Neutral soap are the best ingredients to clean TPE and Silicone Dolls. Use of chemical cleaning materials, alcohol or other stain removers, may defect the quality of your doll.
• The clothing of the doll may leave stains on the skin of the doll, or even make it fade over time. Our recommendation is to not use really tight clothes on the doll while you use it to avoid such problem.
• The joints of the doll when it is in store, should be in a straight position, so the skin or the skeleton of the doll remain on their original condition.
• If you get bored of your dolls makeup, you can always remove it and reapply it to your taste. We recommend you are careful during the process of applying or removing the makeup (please mind the eyebrows), and you only make use of mineral oil. In any case, do not make use of alcohol-based chemicals to remove makeup.
• Using sharp or hot objects near your doll might affect your dolls appearance, so please avoid it.

Baby Powder

A Bedollz Real Sex Doll, is a life-like doll made of TPE, in need of special care to keep it clean and fresh. Therefore, Baby Powder can be a great assistant to handle and preserve it to its original condition.

What’s the best way to store a sex doll?

Taking care of your sex doll is what will lengthen its life spam to offer you more time enjoying it. The best way to store a Bedollz Real Sex Doll is vertically, possibly in the closet. With the shipping of each doll we offer a storage kit that will help hanging your doll in your storage unit. Preferably the storage space should be a dark place, away from sources of heat. If you cannot find a way to hang your Bedollz Real Sex Doll, you can try placing it in a sitting or laying back position. Just pay good attention to the clothes of the doll because dark fabric and tight clothes may cause staining on the doll’s skin.

There are some key factors you should check when storing your sex doll.

• If your doll stays in contact with dark color fabrics for a long period of time, the fabric might stain the doll’s skin.
• You shouldn’t dress your doll with tight clothing or elastic fabrics, as they have the tendency to leave marks on the dolls body, while it is in storage.
• For better preservation of the doll’s skin, you should keep it from being in the sun for a long period of time.
• Take care of the dolls’ environment. We have observed that extreme hot or cold temperatures can affect the dolls’ feature. However, you should not worry about normal leaving environment.
• Don’t put pressure on the doll for a long period of time. If the doll’s body is being pressed in a specific point for a long period of time, there might be some permanent deformity. We strongly advise to keep your doll someplace it has its own space to relax.

Will the doll skin stain?

Your Bedollz Real Sex Doll is not fragile and really tough to brake or tear apart but is not unbreakable. Dark clothing and tight fabrics my cause light discoloration or deformation on the skin of the doll. If you enjoy tight dark sexy clothes you should make certain that you have washed them before putting them on your Bedollz Real Sex Doll. At best you should dress your doll with light colored, loose fitting clothes.

How long will it take to receive my sex doll?

Production will need 4-5days and shipping of your order will require 10-20 days. Your doll will arrive to your place of choice within 3 weeks of placing your order. However, sometimes there is a slight possibility of an order delay due to a great amount of received orders, or the possibility that a doll does no pass our quality testing and needs to have repairments. In any case, if there is a delay in the arrival of your doll we will offer you some amenities to make it up to you.

Can I pick up my sex doll instead of having it delivered to my door?

When ordering a Bedollz Real Sex Doll, we offer the choice to deliver your parcel at the closest UPS – DHL – POST NL store, according to your convenience.

Will I have to pay any import duties or customs taxes on my sex doll?

Purchasing our products comes with no extra tax charge so you won’t have to worry about additional prices. We will deliver your doll free of charge worldwide. However, there might be extra charge for receiving our product due to your country’s boarders custom policy.

If we did not cover it all, please feel free to contact us at info@bedollz.com

FAQ ABOUT ACCESSORIES

IS THERE A MINIMUM ORDER REQUIREMENT?

You should feel free to order as much as you wish.

DO I HAVE TO PLACE ALL MY ORDERS ONLINE?

By placing all your orders online, we help us keep track of your order history, provide information about delivery and therefore serve you in the best way that we can.

WHAT IF I NEED TO ADD TO AN ORDER I HAVE SUBMITTED?

You have the right to add to your order before payment or before packing. In case you wish to add something to your order, please contact us as soon as possible. Send us an email with all the necessary information and we will inform you of the progress of your order by sending you a fully revised confirmation of the new order.

WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?

Before shipping out our parcels we make certain that all merchandise and packaging are in perfect condition. If you notice any damage on your order upon arrival, you should contact as within 48 hours so as to replace all damaged items. If the damage you notice appears to be on the packaging (or if you notice it to have been opened or re-taped) you should file an official claim at the moment of delivery of the parcel. Accordingly, let us know about the claim and keep all the original cartons and packaging materials for inspection by the carrier. You do not need to worry; the carrier will credit us and we will take care of the problem.

WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?

We want our customers to be happy about their purchases. A finalized purchase is the one that arrives to each destination complete and without any inconvenience. Therefore, we scan all the orders before shipping them out and try our best to keep mistakes at the minimum but sometimes an error may occur. In case you don’t find a certain item you have ordered, please check the packaging twice. Sometimes there are small items that have been noticed to being missed by being tossed out with the packaging materials. Otherwise, please make contact with your sales representative.

WHEN WILL MY ORDER BE SHIPPED?

All orders ship usually within 24-48 hours.

WHICH CARRIER DO YOU USE TO SHIP MY ORDER?

In respect to our Customer’s trust and needs, we collaborate with lead worldwide carriers to deliver the orders. Depending on the size of the packaging and the country of destination, UPS, DHL or POST NL will deliver your parcel.

IS IT POSSIBLE TO TRACK THE STATUS OF MY ORDER?

To make certain that your package will arrive to its destination without any inconvenience or damaging, after shipment, you will receive an order information e-mail with your order’s tracking number. If you lose your tracking number, contact us to inform you again.